YOUR MAIN TASKS
- After Sales Product Strategy – You collaborate with the Product Management team and Corporate Strategy to align the After Sales Product Strategy with the corporate and electrolysis roadmaps
- Scope – You define the scope and requirements for Sunfire After Sales Products. You work with the Electrolysis Product Managers, After Sales, IT and Operations to refine our current offerings to ensure a comprehensive suite of products in order to match diverse customer requirements and business cases
- Service Innovations – You work with our After Sales department to roadmap advances in our service offering and operational guarantees to mature with our technology and the market and ensure we continue to offer a unique selling proposition (e.g., predictive maintenance)
- Product Risk and Upside – You work with After Sales and Engineering to develop a quantitative assessment (Monte Carlo method or similar) of the risks of the different product offerings under the contractual conditions and operational setup in the case of under- or over-performance of the service team (troubleshooting response and maintenance downtime) and technology (equipment failure rates)
- Business Case Modelling – You work with Operations Finance and After Sales to ensure accurate modelling of the business cases for our various products from the Sunfire and our customers’ perspectives
- Key contract terms – You work with our Legal department to develop key contract terms to ensure fair contractual execution of our products and manage incentivisation and penalties
- Expert Resource for Technical Sales & Project Execution – You help to sell our Service products by answering advanced questions and being the go-to expert on our offering during customer meetings
- Customer feedback – You participate in and lead customer workshops to solicit feedback and analyze this feedback to increase customer satisfaction and product competitiveness
- Service specification – You coordinate service specification documents for our customers together with our After Sales Team